Authored by: Kelly Ross, Chief Technology Officer
Outsourcing your hosting is a change worth exploring. Each year, the door swings open for tech innovation and opportunities to make impactful modifications for businesses of all sizes. There may be concerns about loss of data privacy, operational control, or software contracts that begin to hinder innovation. However, this is not always the reality with third-party hosting. It’s also possible to tailor outsourcing to your company’s specific needs. Rather than begin with the entire system, outsourcing only the operations hosting, or hosting for a particular application are other options. TG has many clients who host with us as they transition to Amazon Web Services (AWS).
Business Gains You Can Make Through Outsourcing
The market you compete in and your organization’s place in your digital transformation journey can dictate the benefits you gain from outsourcing hosting. The clients we host for in healthcare, manufacturing, logistics and more are making these business gains with their outsourcing decision:
Reduced costs and increased value:
This is a primary driver for outsourcing hosting. Organizations that provide managed IT services can offer a high-quality support experience with proactive monitoring at a lower cost because they’re specialized. Outsourcing frees your IT team from time-intensive infrastructure or operations management tasks.
Ability to scale your support team:
Whether a sudden hosting issue occurs or you’re deploying a new application, an outsourcing team can swarm together for quick resolution without pulling your IT team away from their priorities.
Access to experts:
It can be difficult (and expensive) to maintain an IT team with wide-ranging technical knowledge and skills. Outsourcing offers your IT team access to partners with specialized resources for as little or as long as you need them.
Maintain concentration on your core business:
There’s never a shortage of demands on internal IT teams in today’s digital environment. Having an attentive expert manage your hosting allows your IT leaders to stay focused on moving your business strategy forward.
Ability to utilize new or quickly evolving technologies:
The time and cost of training internal resources on advancing technologies can diminish the value and the possibility of utilizing those tools in your organization. An outsourcing partner can provide qualified staff with specialized experience, enabling your organization to take full advantage of state-of-the-art tech.
How to Select a Hosting Partner
At TESCHGlobal, we’ve found that a top priority for managed services clients is finding the right blend of flexibility and defined support. Look for a partner that offers service options that fit your needs without requiring you to pay for what you don’t need. That’s the flexibility piece. When it comes to support, ask about clear and concise support guidelines, and the vendor’s protocols for response time and support mode. The vendor should have an online portal for ticket management supporting those protocols. The support definitions will give you a clear picture of the service and communication to expect.
There will also be some boxes that need to be checked, such as being local or U.S.-based to remove any language barriers, and evidence of industry-specific security and training in compliance for your hosting team. Another baseline requirement is that your organization will maintain control of your data.
Finally, part of this decision will also come down to your gut. Does this vendor prioritize lasting client relationships? Do they have good references beyond the honeymoon period? Do your interactions with them give you confidence in their abilities and commitment to your organization? When you find a hosting vendor that inspires your trust, you’ve found an outsourcing solution that positions your company to make significant strides forward.