Should You Invest in AI for Service Automation?

Should You Invest in AI for Service Automation?

The last time you contacted your pharmacy or telecoms provider, did you interact with a chatbot or a live person? These days it can be hard to tell the difference, and that’s the point. Artificial intelligence (AI) technology – defined as a machine doing something a...
Snowflake: A Solution to Data Warehousing

Snowflake: A Solution to Data Warehousing

I know what you’re thinking: Another article on data warehouses….. snoozeville.  Snowflake, I promise you, is about to shake things up. Picture neon signs flashing “Pay as you go!” and “Data access for all!”   Snowflake is a data warehouse built for, and in, the...